Privacy policy
Ravis Privacy Policy
At Ravis Footwear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or shop from our website www.ravis.in.
1. Information We Collect
We may collect your name, phone number, email address, shipping/billing address, order details, payment status, account details, customer support details, device information, IP address, browser type, product views, cart activity, checkout activity, cookies, and tracking data.
We do not store sensitive payment details such as full card numbers, UPI PINs, CVV, or banking passwords. Payments are processed securely by trusted payment providers.
2. How We Use Your Information
We use your information to process and deliver orders, send order updates, provide customer support, manage returns/exchanges/refunds, improve our website and services, prevent fraud, comply with legal requirements, and send offers or marketing updates.
3. Cookies and Tracking
We use cookies, analytics tools, and advertising pixels to improve your shopping experience, understand website performance, and show relevant ads. This may include Shopify analytics, Google Analytics, Meta Pixel, and other marketing tools.
You can disable cookies from your browser settings, but some website features may not work properly.
4. Sharing of Information
We may share your information with trusted service providers required to run our business, including payment gateways, delivery partners, Shopify/website service providers, marketing platforms, analytics tools, and customer support tools.
We do not sell your personal information. We may disclose your information if required by law or to protect our business, customers, or legal rights.
5. Marketing Communication
By sharing your contact details, you may receive order updates, offers, and promotional messages through email, SMS, WhatsApp, or phone.
You can opt out of promotional communication anytime by contacting us or using the unsubscribe option where available.
6. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security.
7. Data Retention
We keep your information only as long as necessary for order processing, customer support, legal, tax, fraud prevention, and business record purposes.
8. Your Rights
You may contact us to request access, correction, updating, or deletion of your personal information, where legally permitted. You may also withdraw your consent for marketing communication at any time.
9. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent as required by applicable law.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
For privacy-related questions, requests, or complaints, contact us at:
Ravis Footwear
Website: www.ravis.in
Email: ravisfootwearindia@gmail.com