Returns & Exchange Help

Return &
Exchange

Simple policy details and a clear step-by-step process, so you know exactly when a return or exchange is eligible and how Ravis will help.

Start a request Check eligibility

Choose your case

Review the two common situations below before sending your request to support.

01

Return eligibility
if it is our mistake

You can request a return or correction when the item received does not match your order details.

Accepted when

  • You received the wrong size, color, or product
  • The product does not match the order details
  • Product is unused and undamaged
  • Original Ravis box, packaging, and invoice are available

Return shipping: handled by Ravis after verification

02

Exchange if customer
ordered wrong

For wrong size, color, or product selection from the customer side, we can arrange an exchange after fee confirmation.

Exchange conditions

  • Product must be unused and in original condition
  • Original box, invoice, and packaging are required
  • Exchange request must be raised within the policy window
  • Pickup is arranged after exchange fee confirmation

Exchange shipping fee: ₹200

How the process works

Send the details once. Our team verifies the request, schedules pickup, and ships the correct pair after inspection.

Step 01

Send request

Share your order number, issue details, and product photos with our support team.

Step 02

Verification

Our team checks eligibility, product condition, invoice, and exchange availability.

Step 03

Pickup in 2-3 days

Once confirmed, reverse pickup is usually scheduled within 2-3 business days.

Step 04

Correct pair shipped

After the returned item is received and checked, your correct product is shipped.

Important notes

  • Unused product only
  • No damage or wear marks
  • Original box required
  • Invoice or bill required
  • ₹200 fee is non-refundable
  • Final approval after inspection

For a Ravis-side mistake, reverse shipping and correction are handled by Ravis after verification. For a customer-requested exchange, ₹200 is charged as exchange shipping and is non-refundable.

Quick questions

Answers to the most common return and exchange doubts.

Can I exchange for a different size?

Yes, if the product is unused, original packaging and invoice are available, and the exchange is requested within the policy window. Exchange shipping fee applies for customer-side selection mistakes.

What if Ravis sent me the wrong item?

Share photos and order details with support. After verification, Ravis will arrange correction as per policy.

When will pickup happen?

After request approval and payment confirmation where applicable, pickup usually happens in 2-3 business days.